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These Terms & Conditions set out how your betroller account works — from opening it to funding it via Rocket or Bank Transfer and accessing the game lobby. Access and eligibility depend on your local law and the regions we serve, so read these terms before you start.
When you create an account on betroller, you enter into a direct agreement with us under these Terms & Conditions. Every action you take — depositing via Rocket, sending a Bank Transfer, opening a game lobby, or placing a bet — is governed by what is written here. We do not operate on implied permissions; if an action is not described as permitted, it requires you to contact support before proceeding. These terms apply in their current published form. We may update them, and when we do, the revised version becomes active from the date it is posted. Continuing to use your account after a change means you have accepted the updated terms. If you disagree with any revision, you should stop using the account and contact us to close it. Eligibility to hold an account depends on your local law and the eligible regions we serve. We do not confirm legal access on your behalf — that is your responsibility to verify. Residents or visitors in regions where online wagering is restricted under local law are not eligible to register. Using a Rocket wallet or Bank Transfer to fund an account does not itself establish eligibility; account approval is separate from payment method availability.
Not every part of your experience on betroller is governed by the same clause. Understanding where this policy applies — and where it does not — helps you direct questions to the right place and know which records to check.
Registering, logging in, updating your profile and closing your account all fall within these terms. Any restriction we place on account access — including temporary holds — will reference a specific clause here, not a general policy.
Deposits made via Rocket or Bank Transfer, withdrawals back to a verified method, and the balance shown in your account wallet are all covered. The transaction log in your account is the authoritative record for any dispute.
Game content supplied by studios such as Habanero, Pragmatic Play and PG Soft operates under those providers' own game rules alongside our platform terms. We host and present that content; individual game mechanics are set by the provider.
Payment processors, mobile network operators and any external service linked from our platform operate under their own terms. We are not responsible for delays or restrictions imposed by those third parties on Rocket or Bank Transfer transactions.
These Terms & Conditions are not only obligations — they also describe what you can do. You have the right to review your full transaction history inside the account wallet section, which logs every Rocket deposit, Bank Transfer and withdrawal in date order. If you notice an entry that does not match what you initiated, you can raise a dispute through the support channel and we will check it against our records. You can also update your account details — registered phone number, preferred payment method — by following the fields shown in the account settings page. Any change to a payment method must go through the verification step displayed there; we do not accept verbal or chat-only requests to change a linked wallet. If you believe information we hold is incorrect, contact support with the account ID and the specific field you want corrected, and we will process it within the timeframe stated in our reply. To request account closure, reach out via the published support route — the request must come from the registered contact on file.
Open the wallet section in your account to see a timestamped log of every deposit and withdrawal. This is the record we use if a discrepancy is raised.
Update your registered phone number or linked payment method via account settings. Payment method changes require the verification step shown on that page.
Contact support with your account ID and the relevant transaction reference. We check the request against the transaction log and respond through the channel you used.
Send a closure request from the contact registered on your account. We confirm receipt and process it according to the steps listed in these terms, including any pending balance handling.
If these Terms & Conditions raise a question you cannot answer by reading the published text, use one of the routes below. All policy queries should include your account ID so we can pull the right record. Do not share your password or full payment credentials through any support channel.
Open the chat widget on any page while logged into your account. State your account ID and the clause or transaction you are asking about. A team member will respond through the same session.
Send your query to the support address listed in the Contact section of the site. Include your registered phone number, account ID and a clear description of the terms question or transaction issue.
The Help section accessible from your logged-in dashboard covers common terms questions — account limits, wallet verification steps and transaction record requests — without needing to contact the team directly.
We keep the way we handle your account data and these terms as transparent as the transaction log itself. Here is what that looks like in practice across four areas.
We retain account and transaction records for the period required by the applicable rules in the regions we operate. You can request a summary of the data we hold by contacting support with your account ID and the specific record type you need.
We use session cookies to keep you logged in and preference cookies to remember your last wallet choice — for example, Rocket or Bank Transfer. You can manage cookie settings in your browser; removing session cookies will log you out of the account.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, use the account lock option shown in settings or contact support immediately with your registered phone number to start a review.
When we revise these Terms & Conditions, the updated version is posted at this address with the effective date shown at the top of the page. We do not guarantee advance notice for minor clarifications, but material changes will be flagged in the account notification area.
These questions cover what real account holders ask when they read the Terms & Conditions for the first time. If your question is not here, contact support with your account ID.
Yes. Every funding action on your account — including Rocket deposits and Bank Transfer — is covered by these terms. The transaction log in your account wallet is the record of those actions, and any dispute follows the process described in the terms.
Eligibility depends on your local law and the eligible regions betroller serves. We do not determine legal access on your behalf. You are responsible for confirming that holding and using an account is permitted in your region before registering.
The revised terms are posted at this page with the effective date at the top. Continuing to use your account after that date means you accept the changes. If you do not agree, contact support to close the account before the new terms take effect.
Yes. Send a data request to support with your account ID and specify which records you need — transaction history, account details or both. We respond through the same contact channel and provide the records in line with the retention period stated in these terms.
Open the wallet section, note the transaction reference and date, then contact support via live chat or email. Include your account ID and the reference number. We check the entry against our records and respond with the outcome of that review.
Game mechanics for titles from studios including Pragmatic Play, Habanero and PG Soft are set by each provider and sit alongside our platform terms. We host that content; the game-level rules shown inside each title are the provider's own. Both sets of rules apply when you play.