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At betroller, every account action — from a Rocket deposit to a Bank Transfer withdrawal — generates records we hold on your behalf. This policy explains what we collect, why we collect it, and what choices you have over your own data, subject to your local law and eligible regions.
When you open an account with betroller, we collect the information you provide during registration — name, contact details, and payment identifiers — alongside transactional records generated each time you fund your wallet or request a withdrawal. For Rocket payments, we log the mobile number and transaction reference tied to each deposit. For Bank Transfer, we retain the account reference and transfer confirmation. We also collect device and session data: browser type, IP address, and the pages you visit within the platform. This helps us detect unusual access patterns and keep your account secure. Cookies and similar technologies record your session state so you stay logged in and your preferences are remembered across visits. We do not sell your personal data to third parties. Data shared with payment processors — including Rocket and Bank Transfer partners — is limited to what those processors need to complete your transaction. Retention periods vary by data type and are governed by applicable financial record-keeping requirements. Where local law in Bangladesh or your eligible region sets a specific retention period, we follow that requirement. You can request a summary of the data we hold on your account by contacting our support team through the routes listed on this page.
This policy covers all data collected when you register, log in, or update your betroller account, including identity details and security credentials you provide directly.
Deposit and withdrawal records — including Rocket mobile wallet references and Bank Transfer confirmations — fall within this policy. Payment processors operate under their own separate terms.
Your browsing activity within betroller, including game lobby visits and page navigation, is covered here. Game outcomes and RTP data are governed by individual game providers.
Links to external sites, payment gateways, and studio content providers operate under their own privacy terms. We are not responsible for data practices outside the betroller platform.
You have practical options over the data betroller holds on your account. You can request a copy of your personal data at any time by contacting our support team — we will confirm receipt and respond within the timeframe required by applicable law in your eligible region. If any detail in your account record is incorrect — such as a contact number or registered email — you can update it directly in your account settings or ask support to correct it on your behalf. Where you believe data is being held beyond its necessary period, you can raise a deletion or restriction request through our support channel. We will review it against our legal retention obligations and respond with the outcome. Availability of these rights depends on your local law and the eligible region from which you access betroller.
Contact support to request a summary of the personal data held on your betroller account. We confirm receipt and respond within the period required by applicable law.
Update your registered contact details in account settings, or ask support to correct a specific record if the self-service option is unavailable.
Submit a question about how a specific piece of your data is used. Our team will identify the relevant processing activity and explain it clearly.
All data rights requests are handled through our published support routes. We do not process requests sent through unverified channels.
Open the chat widget from any page while logged in to raise a data query directly with our support team.
Send your data rights request to the support email address published in the Help section of your account dashboard.
The Help section in your account lists current contact options, response guidance, and the steps to submit a formal data request.
Account data is stored on access-controlled infrastructure. We apply encryption in transit and at rest, and access to personal records is restricted to authorised personnel with a documented need.
We use session cookies to keep you logged in and preference cookies to remember your settings. You can manage cookie permissions through your browser settings at any time.
We keep your data for as long as your account is active and for the period required by applicable financial regulations. When retention is no longer required, records are deleted or anonymised.
When we update this policy, the revised version is published on this page with a new effective date. Continued use of your account after an update constitutes acknowledgement of the revised terms.
We collect the registration details you provide — contact information and identity data — plus transactional records from each deposit or withdrawal, device and session data, and payment references from Rocket or Bank Transfer transactions.
We share only what is necessary with payment processors like Rocket and Bank Transfer partners to complete your transactions. We do not sell personal data. Third-party processors operate under their own privacy terms.
Contact our support team through live chat or the email address in your account Help section. We will confirm your request and respond within the timeframe required by applicable law in your eligible region.
You can submit a deletion or restriction request through our support channel. We will review it against our legal retention obligations — some financial records must be kept for a set period — and inform you of the outcome.
We retain data for as long as your account is active and for any additional period required by financial record-keeping regulations applicable in your eligible region. Data no longer required is deleted or anonymised.
Update your contact details directly in account settings. If the record cannot be changed there, contact support with the correction you need and we will update it after verifying your identity.